Fixing a Downloader Code That Won't Install

If the Downloader code isn't installing the Apollo Player, it's almost always one of two things: the code was entered somewhere other than Downloader's own address bar, or the device doesn't have a working internet connection at that moment. Both are quick to check.

Downloader and the Apollo Player are different things

Downloader is the free sideloading app that fetches and installs the Apollo Player — the code belongs to Downloader, not the Player itself, and it isn't an activation code. See the full Downloader vs. Player explainer if you want more detail on how the two apps relate.

The Downloader code currently in use is 2791705, entered inside the Downloader app — not a search engine, and not a web browser.

Most common causes

• Typed in the wrong place — the code has to go in Downloader's address bar specifically. Typing it into a search engine, a browser, or anywhere else in Downloader won't work.
• No internet connection on the device — Downloader needs to reach the network to fetch the file the code points to. If the device's Wi-Fi dropped or was never connected, the code will fail to load regardless of how it's typed.
• A typo in the code — double-check every digit matches 2791705 exactly.

What to try

1. Reopen Downloader and confirm you're entering the code in the address bar at the top, not a search field.
2. Check the device has an active internet connection — try loading a different site or app first to confirm.
3. Re-enter the code carefully, digit by digit.
4. If it still won't load, contact support — they can send a direct install link instead of the code.

FAQ

Is the Downloader code the same as my activation code? No. The Downloader code (2791705) only installs the Player app itself. Your activation details — used to sign into the Player after it's installed — are sent separately in your welcome email.

Does this affect Fire TV and Android TV the same way? Yes — both use the same Downloader app and the same code. See the Firestick install guide or Android TV install guide for the full walkthrough.

What if Downloader itself won't open or install? That's a Downloader-specific issue rather than a code issue — reinstalling Downloader from the Amazon Appstore or Google Play usually resolves it. If it persists, contact support for help.

Where can I see the full install process? The Player page covers the complete install flow for every supported device.