Understanding the Refund Window

Refund requests are handled within the first 48 hours of activation. If you're experiencing issues that support can't resolve during that window, reach out and requests are reviewed on a case-by-case basis.

What the policy actually says

The window is tied to activation, not purchase — it starts once your subscription is actually active, not the moment you check out. Support reviews each request individually rather than issuing refunds automatically, so the outcome depends on the specific issue you're reporting.

What this means in practice

• Report problems early. Since the window is 48 hours from activation, the sooner you raise an issue, the more options are available.
• Give support a chance to fix it first. The policy is specifically for issues support "can't resolve" — most setup and playback problems are fixable, so starting with troubleshooting or contacting support directly is the faster path if something's not working.
• Requests are reviewed individually. There's no automatic approval — each case is looked at on its own terms.

How to request one

Contact support within 48 hours of activation, explain what went wrong and what you've already tried, and they'll review it from there.

FAQ

Does the 48-hour window start at checkout or at activation? Activation — when your subscription actually becomes active, not when you complete checkout.

Is a refund guaranteed if I ask within 48 hours? No — requests are reviewed case-by-case, not automatically approved. Reporting the issue and giving support a chance to resolve it first is the recommended first step.

What if my issue happens after the 48-hour window? Support can still help troubleshoot ongoing issues — see Player troubleshooting or contact support — the 48-hour window specifically applies to refund requests.

Where can I see current plans and pricing? The pricing page has current plans and durations. General billing and subscription questions are also covered in the FAQ.